On behalf of ORF

Online course for easy-to-understand communication

The ORF customer service is the central point of contact for questions, suggestions and requests regarding ORF’s offerings.

Every day, the team faces the challenge of explaining complex issues to different target groups in a quick and understandable way.

capito has developed a course on behalf of ORF: The course provides the service team with the necessary know-how to make communication with the ORF audience as goal-oriented, clear and pleasant as possible for both sides.

The key facts

What was developed?

capito has developed a multimedia course for employees of the ORF customer service.

When did the project take place?

The project took place from July to November 2020.

Who is the client?

Abteilung Schulung/Human Resources
Würzburggasse 30, 1136 Wien

How was the course implemented?

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The project was implemented in two successive steps:

1. One day of in-house workshop focused on easy-to-understand communication

2. Provision of training content using online modules

  • Content: basics, key challenges & goal-oriented implementation of communication.
  • Learning time: 15-25 minutes per module
  • Type of preparation: texts, graphics, explanatory videos, exercises and quiz units
  • Access via login data

What does the ORF course look like?

Want to know what ORF’s online course for easy-to-understand customer communication looks like?
Just click through the picture gallery!

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What impact did the course have for the ORF?

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