On behalf of ORF

Online course for easy to understand communication

The ORF customer service is the central point of contact for questions, suggestions and requests regarding ORF’s offerings.

Every day, the team faces the challenge of explaining complex issues to different target groups in a quick and understandable way.

capito has developed a course on behalf of ORF: The course provides the service team with the necessary know-how to make communication with the ORF audience as goal-oriented, clear and pleasant as possible for both sides.

The key facts

What was developed?

capito has developed a multimedia course for employees of the ORF customer service.

When did the project take place?

The project was processed from July to November 2020.

Who is the client?

ORF
Abteilung Schulung/Human Resources
Würzburggasse 30, 1136 Wien

How was the course implemented?

The project was implemented in two successive steps:

1. one-day in-house workshop focused on easy-to-understand communication

2. provision of training content by means of online modules

Content: basics, key challenges & goal-oriented implementation of communication.
Learning time: 15-25 minutes per module
Type of preparation: texts, graphics, explanatory videos, exercises and quiz units
Access via login data

What does the ORF course look like?

Want to know what ORF’s online course for easy-to-understand customer communication looks like?
Just click through the picture gallery!

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★★★★★ 5/5

What impact did the course have for the ORF?

"Allowing as many people as possible to participate in our diverse offerings is an important concern for ORF.
This includes immediate solutions such as subtitling, audio description or sign language. But it also includes adapting personal, direct contact with our audience to the respective counterpart.
capito's online course imparts helpful know-how in this regard in a very clear and accessible way and is thus a further step towards more knowledge and understanding about accessibility."

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