Terms and Conditions

for capito offers of atempo GmbH

The Terms and Conditions for capito offers of atempo GmbH
are written in easy-to-read,
to make it easier for everyone to understand and read them.

Contact:
atempo GmbH
Heinrichstraße 145
8010 Graz
Telephone Number: 0043 316 81 47 16-0
email address: graz@capito.eu

1. What are capito offers?

The atempo offers from capito make our environment barrier-free.
With capito offers you get for example

• Information that is easy to read and to understand.
• Houses and facilities that can be used barrier-free.

The services offered by capito are for example

• Translations of difficult texts into the easy-to-read format (Leicht Lesen)
• Accessibility checks of houses, facilities and websites
• Consulting and training

capito Graz offers such services.
capito Graz is a division of atempo GmbH.

2. What do these terms and conditions say?

These terms and conditions contain all the rules
for the purchase of capito offers at atempo GmbH.
Other rules apply only then,
when they are written down.

You must read these terms and conditions,
before buying a capito product at atempo GmbH
or enter an order for an atempo service.

3. How do you place an order for a capito service?

You ask atempo GmbH for a written offer.
The offer includes

• what services atempo offers you exactly
• what these services cost
• which value added tax (VAT) is to be paid
• how long the offer is valid for you.

If you agree with the offer
you place an order with atempo GmbH.
Send a letter or an email.
You can also simply sign the offer and send it back.

If the offer contains several different proposals,
you must clearly mark the proposal
for which you place the order.

The atempo GmbH sends you a confirmation
and make a schedule for your order with you.

During the cooperation
you can also order other services in addition.
Then the new request for the order is written.
and the price recalculated.

4. What if you don't like the offer?

If you do not agree with the offer,
then don't place an order.
The atempo GmbH will not work for you then.

Attention: 
Sometimes our offer includes ideas and suggestions for your project.
These ideas and suggestions belong to atempo GmbH.
If you do not place an order,
you may not use the ideas and suggestions from the offer.

5. When do you have to pay?

atempo GmbH will send you an invoice,
when the job is done.
The invoice states when you must pay.
You pay the price stated in the order.
You also pay VAT.

However, atempo GmbH can also demand partial payments.
Then you must pay a part earlier.
atempo GmbH does not work any further,
if you don't pay the money.

Even if you are not satisfied with your work,
you will have to pay the whole bill.

6. What about the capito quality seals?

Barrier-free capito products can be labelled
with a capito quality seal.

For this, the capito quality standard must be upheld.

The capito quality standard is explained in detail
on the capito website.

If your finished product meets the capito quality standard,
you will receive a certificate from atempo GmbH.

The certificate states which capito quality seal you may use for the product.

The certificate also states for which product it is valid.

You may only use the capito quality seal,
if you have a valid certificate for it.

If you use a capito quality seal without a valid certificate,
atempo GmbH will do something about it.

7. What guarantees are there?

atempo GmbH guarantees for all capito products with a quality seal:

• The product complies with the capito quality standard for barrier-free information.
• Or the product meets the criteria catalogue from the CEDOS Analysis Database for Accessibility.
• The product was tested for understanding by test persons from the target group.
• Or the product was tested for accessibility by trained specialists using the CEDOS analysis database.

8. What guarantees are there not?

If there is something wrong in the texts you provide for translation,
atempo GmbH does not check it.

That means:
atempo GmbH does not guarantee that the translated information is correct.
This is the responsibility of the client.

Nor does atempo GmbH guarantee that all checked buildings
and facilities are always barrier-free.

This is the responsibility of the clients.

9. What can you do if you are not satisfied?

You send a letter, fax or email to atempo GmbH.
In it you explain what does not work
or what you're not satisfied with.
You have a maximum of 4 weeks to do this.
The atempo GmbH will then get in touch with you.
Then we discuss together,
what atempo GmbH can do better.

atempo GmbH may improve twice.
That means:
If, after the first attempt at improvement
you are still not satisfied,
or the atempo product is still not working,
then you will contact us again.
atempo GmbH improves your product a second time.

10. What if there is any damage?

atempo GmbH is not responsible for every damage.
It is only to blame for damage,

• If atempo GmbH caused the damage on purpose.
• Or if the damage was caused because atempo GmbH didn't put enough effort in your product.

Then atempo GmbH must pay for the damage.
But atempo GmbH never has to pay more money,
than what you would have paid for the order.

11. What about data protection?

The 'atempo Group' - that is atempo Betriebs-GmbH, CFS - Consulting, Franchise & Sales GmbH. and the Verein atempo -

complies with the legal regulations for data protection.

Only the employees of the atempo Group,
may see your data and information.
This does not apply to data and information about you,
that you yourself or others have made public.

We process your data only
if you agree to it.
You have given your consent.
For example, if you have given a declaration of consent.

Or you have concluded a contractual agreement with us
and we need your information to fulfill our obligations.

You can read more in our privacy policy,
how we use your data.
There you will also find everything about your rights.
You can find our privacy policy on the atempo website:
www.atempo.at/en/privacy-policy

We process your data within the contractual agreement
or on the basis of any declarations of consent you may have given.
All information about the use of your data
as well as your rights (rights of data subjects)
are included in the atempo Group's privacy policy,
which can be called up at any time at www.atempo.at/en/privacy-policy.

12. What about copyrights?

When a person does something new,
or comes up with a new thing,
this person is the "creator".
The word "creator" also applies to a company.

These new things can be, for example:

• Photos, graphics and images
• Articles, Lectures, Texts and Layouts
• Concepts, checklists, methods, ideas and inventions

When atempo GmbH makes a product for you,
then atempo GmbH is the "creator".
You may use the product and use it for yourself.
This means: You have the "right of use".
However, you have the right of use only for yourself.
You cannot pass on the right of use to others.
And you may not use parts of the product or the whole product
for other things.
For example, copy graphics from the product
and insert it into another product.

13. Which law and which court apply?

atempo GmbH is an Austrian company.
Austrian law applies.

If atempo GmbH and you cannot reach an agreement,
then you or atempo GmbH can go to court.
The court will then decide who is right.
The court for working with atempo GmbH is in Graz.

14. Since when are these terms and conditions valid?

These terms and conditions have been valid since 1 February 2015.