Account statement in Easy Language
Financial information explained in easy-to-understand language for the fair-finance Vorsorgekasse
In the account statement, the fair-finance Vorsorgekasse provides information on severance pay (Abfertigung).
fair-finance had capito translate the account statement into the language levels A1, A2 and B1.
The goal: To help as many people as possible understand what severance pay is, what happens with it and what they can do with it.
The project was a complete success. fair-finance was able to increase its customers’ trust and satisfaction and contribute to inclusion and accessibility.
The most important information
What?
capito Graz has translated the fair-finance account statement into Easy Language.
When?
2022
For whom?
What is the account statement about?
In the account statement, customers of the fair-finance Vorsorgekasse learn, among other things:
- what severanve pay is.
- what the fair-finance Vorsorgekasse does with it.
- how high the account balance is.
You want to know what the severance pay is? In the fair-finance account statement you will find an easy-to-understand explanation. Just click here!
Comprehensibility is the trend.
If you communicate in a way that is easy to understand, you will be well received.
Easy Language not only breaks down barriers, but also increases customer satisfaction.
The account statement in Easy Language is proof of this:
fair-finance asked customers about the easy-to-understand account statement and received a lot of positive feedback.
You can read more about Easy Language here.
The impact of Easy Language
0
individual hits on the easy-to-understand account statement
0
%
of readers prefer language level B1
0
%
of readers switch between language levels
★★★★★ 5/5
What fair-finance customers say about the account statement
It's fantastic that something like this exists, it's really to be welcomed and should be extended to other areas. Really, great!
"I think it's good that people give it some thought. Just like I feel very comfortable with fair-finance in general, they communicate well."
"Especially with severance pay funds, it's really important to reach all people, because the topic is quite complicated. After all, there are so many different severance pay funds that have different services and build their assets differently."
"I admire projects like this that really aim to make it easier for the general public [...] or that a lot of people really can benefit from it."
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What fair-finance Vorsorgekasse says about capito
“Our pilot project with capito to simplify the complex information in our account statement and on severance pay, in general, was a complete success.
The positive feedback confirms that we have succeeded in increasing the satisfaction of our customers by providing easy-to-understand information, breaking down barriers and thus also positioning the fair-finance severance pay fund in a positive way.”
Fabian Pepl
Team leader for customer service at fair-finance
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